At 99persent.com, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with a product, we offer a straightforward return and refund policy to address your concerns.

1. Returns

Eligibility for Returns

  • Items must be returned within 10 days from the date of delivery.
  • The product must be in its original condition, unused, and with all tags, packaging, and accessories intact.
  • Returns are accepted only if the product is defective, damaged, or not as described.

How to Initiate a Return

  • Contact our Customer Support team by email at 99persnt@gmail.com or by phone at +91 96209 08000 within the return window.
  • Provide your order number, details of the issue, and photos if the product is damaged or defective.
  • Our team will guide you through the return process, including arranging for the product pickup or providing a return shipping label.

Return Shipping Costs

  • If the return is due to a defect, damage, or an error on our part, we will cover the return shipping costs.
  • If the return is due to any other reason (e.g., change of mind), the customer is responsible for return shipping costs.

2. Refunds

Refund Process

  • Once we receive the returned product and it passes our inspection, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • If the original payment method is not available (e.g., expired credit card), we will issue a refund via an alternative method, which will be communicated to you.

Partial Refunds

  • In certain situations, only partial refunds may be granted (e.g., if the product shows signs of use, is missing parts, or is not in its original condition).

Non-Refundable Items

  • Certain items may not be eligible for return or refund due to their nature, including:
    • Downloadable software products
    • Gift cards
    • Perishable goods
    • Clearance or final sale items

3. Exchange Policy

  • We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

4. Cancellations

Order Cancellations

  • Orders can be canceled if the product has not yet been shipped. To cancel an order, please contact us immediately at 99persnt@gmail.com or +91 96209 08000.
  • If the product has already been shipped, you will need to initiate a return after delivery.

Automatic Cancellations

  • We reserve the right to cancel orders that appear fraudulent, are incomplete, or violate our terms and conditions. In such cases, you will be notified, and a full refund will be issued.

5. Contact Information

If you have any questions or need assistance with your return or refund, please reach out to us: